CCC – PROFESSIONAL CLOUD SERVICE MANAGER “PCSM”
IT Business Management Training
3 days
Course description
The Cloud Service Manager course enables participants to design and deliver cloud services. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.
Target audience
IT Managers and CIOs , Service Managers (with or without an ITIL background) , Service Management Professionals , Cloud Strategy and Management Consultants , Service Architects, Technical Pre-Sales Consultants and IT Professionals
Course requirements
Conversant with cloud concepts and vocabulary. ,Achieved the Cloud Technology Associate certification (or its equivalent). and Strong background in IT service management.
Course Plan
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Section 01 Cloud Service Management Fundamentals | |
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Section 02 Cloud Service Management Roles | |
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Section 03 Cloud Service Strategy | |
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Section 04 Cloud Service Design, Deployment & Migration | |
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Section 05 Cloud Service Management | |
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Section 06 Cloud Service Economics | |
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Section 07 Cloud Service Governance | |
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Section 08 Showing the Value of Cloud Services to the Business | |
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Section 09 Popular Service Management Frameworks |